Gaming platform provider Sportingtech won the Best Customer Service Award for 2018 at the Starlet Awards ceremony, organised by 5 Star Media.

Sportingtech

Founded in 2017, Sportingtech’s team boasts more than 10 years of experience in the gaming industry. Based in Lisbon, Portugal, with a regional office in Malta, the company develops solutions for operators targeting some of the most demanding gaming jurisdictions.

Dedicated and highly skilled individuals are at customers’ disposal at all times, available for any query or issue related to operations. The services include guidance in setup process (launching the software, server setup), initial design of the website according to provided mock-ups, online workshops and trainings for proper usage of the platform, continuous maintenance and upgrades of the platform, 24/7 B2B technical support (multi-language) via email or live chat, consultancy related to general business strategy and improvements, continuous development of the product according to market requirements, activation of new upcoming products/features according to standard releases, and more.

There are also additional services provided to Sportingtech’s customers: risk and trading management services for sportsbook, supporting activities in marketing campaigns, fraud detection and prevention services, background monitoring of operations, competitors and personal advisement, additional customisation of the system according to request, design and preparation of marketing materials.

Elvis Džombić, head of business development at Sportingtech, said: “We are extremely happy to be recognized as the company with the best customer service. Our team is very dedicated to providing best possible service and we will improve even more over time. Excellent platform in combination with highly skilled professionals guarantees success for our customers.”