Greentube, the Novomatic Interactive division, is bolstering its player protection systems with the integration of Neccton’s new AI-based responsible gaming solution, mentor, across its consumer-facing casino portfolio.
Having first launched with Admiral Casino UK and with more real-money gaming brands set to follow soon, the tool helps Greentube identify problem gambling in real time and automatically interacts with players showing harmful behaviour.
The mentor back-office system tracks specific metrics which could indicate that somebody is spending more than they can afford, such as chasing losses, in-session deposits, failed deposits and cancelled withdrawals, and alerts operators instantly if certain markers of harm are surfacing.
The solution also communicates directly with players via customised text messages detailing changes in their play or overspending and includes information that allows them to analyse their own behaviour and compare it against the player base.
