The UK Gambling Commission is calling for views from the industry, consumers and other stakeholders on stronger requirements on online operators to tackle gambling harm.
Launched today, the consultation calls for feedback from a range of stakeholders on proposals that strengthen the expectations on gambling businesses to act on information they have about a consumer’s vulnerability and to conduct assessments of whether the customer’s gambling is affordable at thresholds set by the commission.
It is also calling for evidence on what the thresholds for these affordability checks should be and the nature of those checks.
Tim Miller, executive director, said: “While some operators have continued to improve their customer interaction processes, our evidence shows that many online operators are not setting thresholds for action at appropriate levels. They are not taking the appropriate action or acting quickly enough when they do identify risks of potential harm.
