Kindred has insisted “more needs to be done” to tackle harmful gambling revenue on its platforms with the Q3 figure remaining “consistent” with previous updates at 3.3 per cent.
Harmful gambling revenue for the group increased by 0.2 per cent from Q2 this year but is on track to be lower than Q4 last year at 3.5 per cent.
Nevertheless, Kindred said it is continuing to see more players improving their gambling behaviour after an intervention, with 86.7 per cent of detected customers making a positive change, up 0.2 per cent from Q2 and increasing for the third quarter in a row.
“The data for 2023 indicates that while the trend is consistent, more needs to be done,” Kindred said.
“While Kindred continues to work actively to achieve a safer gambling experience for all customers, it also recognises that further steps need to be taken to establish a long-term sustainable industry across all markets.”
The group added that automated interventions have been rolled out and enhanced features have been implemented in Kindred’s safer gambling toolkit.
