Kindred Futures has launched a new chatbot with Artificial Solutions, allowing customers to find odds and place bets.
Launched on the Unibet UK Facebook page, the conversational-based interface also allows customers to ask about fixtures and gain help with over 100 FAQs. Users are also able to connect to a customer service agent to escalate issues and questions.
The Unibet Chatbot allows users to find odds in over 1000 markets across all 64 games and outrights for the World Cup and it will also support bets on all main European leagues and competitions come the start of next season.
Andy Peart, chief strategy officer at Artificial Solutions, said: “The impact of AI on customer experience is truly significant and an area that is critical to the success of an industry.
“We’ve developed a chatbot with Kindred Futures that has the ability to add an exciting new dimension to the gambling world through its ability to not only understand the nuances of day-to-day speech and gambling language, but also evolve as it learns, delivering a personalised, engaging and frictionless customer experience."
