Greentube, the Novomatic Interactive division, is set to implement Neccton’s Responsible Gaming solution across its Spanish online gaming offering, following a successful roll-out in the UK.
The mentor tool, which was first launched with Admiral Casino and has more real-money gaming brands set to follow, helps Greentube identify potentially problematic gambling behaviour in real time and automatically interacts with players showing harmful behaviour.
The implementation of mentor with the StarVegas brand in Spain reinforces the company’s commitment to safer play for its customers and cements its position as a responsible global games supplier and operator.
To ensure the highest level of social responsibility and player protection across the board, Greentube will look to roll out mentor in more markets in the very near future.
Neccton’s new AI-based Responsible Gaming (RG) solution, mentor, tracks specific metrics which could indicate that somebody is spending more than they can afford, such as chasing losses, in-session deposits, failed deposits and cancelled withdrawals and alerts operators instantly if certain markers of harm are surfacing.
The solution also communicates directly with players via customised messages detailing changes in play or overspending and includes information that allows them to analyse their own behaviour and compare it to the player base.
