Grand Casino Luzern, one of the oldest casinos in Switzerland, has chosen to implement software from Regula to automate and secure ID verification in its online casino.
Verifying gamblers’ IDs is obligatory by Swiss law. While those who visit terrestrial casinos provide their documents at entry, customers of online casinos have to do it remotely.
For mycasino, the online entity of Grand Casino Luzern, the process of ID verification was based on manual checks. A client uploaded a picture of their ID and it was then further examined by mycasino’s staff. Although this approach was feasible, it was extremely time-consuming and prone to human error.
Taking these challenges into consideration, mycasino saw clear potential to improve its verification and compliance processes. Following the recommendation of its business partner BW2, mycasino opted for Regula Document Reader SDK.
BW2 provided a platform for online gaming and had conducted a significant amount of research to find the best solution for identity verification. As a result, mycasino got a turnkey solution to automate and facilitate customer ID verification and data entry.
Now integrated into the BW2 private cloud platform, Regula’s solution recognises the uploaded identity documents and verifies that they are genuine in mere seconds. This accelerates new customer onboarding, reduces manual workload and eliminates any misprints or inaccuracies in data entry.
