Two online operators, 32Red and Platinum Gaming, both part of Kindred Group, have been fined £7.1m by the UK Gambling Commission for social responsibility and anti-money laundering failures.
32 Red, which runs 32red.com, will pay £4,195,655, while Platinum Gaming, which runs unibet.co.uk, will pay £2,937,599. Both have also received an official warning following a commission investigation.
Kay Roberts, executive director of the Gambling Commission, said: “These failures highlight clearly that both operators failed to interact with customers in a way which minimises the risk of them experiencing harms associated with gambling.
"Our investigations also showed that policies and procedures were overlooked, both around customer accounts and anti-money laundering practices.
“Ultimately, it is an example which all gambling operators should take notice of to ensure they protect customers at all times.”
Henrik Tjärnström, CEO at Kindred Group, commented: “While we accept the outcome and the acknowledgment that we have already taken significant steps to strengthen our processes, we also recognise that we need to work even harder to ensure a safe and compliant business.
"We appreciate the Commission’s clear recognition that our operations are in an improving position and that we remain fit to hold an operating licence.
"Our commitment to reducing gambling harm across our platforms is a key part of our Journey towards Zero ambition - and we are redoubling our efforts to ensure we continue that progress.”
