Innovative Technology, one of the world’s leading providers of cash handling technologies, has appointed a new specialist.
Mel Jones has been appointed as technical support specialist and will help new and existing customers as it expands its US operations.
James Beswick, support manager at Innovative Technology, welcomed Mel, saying: “I am delighted to welcome Mel onboard; she is an excellent addition to our team.
“Working alongside other technical support personnel in the region, she will be responsible for supporting our customers across many vertical sectors in this key US market. With our continued growth, we are expanding our team to ensure we keep delivering the industry leading level of service our customers have come to expect.
“She will deliver both remote and field-based technical support across our network of customers. Mel has already completed training at our UK head office, which gave her a great opportunity to meet with, and gain knowledge from her UK counterparts.”
Mel joins after a stint in the US Navy, where she spent six years in a technical role troubleshooting and repairing issues.
She said: “Although this new role is quite different from my background; previous management, organisation, and customer service skills are well suited to this position and I thrive working under pressure. This is an exciting opportunity for me and I’m thrilled to be working for such an innovative, global company.
"I look forward to working with my colleagues worldwide to ensure we continue to strengthen the US team and provide the best-in-class technical support for the growing customer base.”
