GameTime, which has FECs throughout Florida, US, recently launched Semnox self-service redemption kiosks at two of its indoor family entertainment venues.
The indoor family entertainment centres feature large arcades, a full bar, restaurants, and meeting space.
The new redemption kiosks allow customers to redeem their game tickets easily and efficiently for prizes, making the prize redemption process more seamless and hassle-free. The kiosks are integrated with Semnox’s RFID card system, which offers customers the convenience of using a single card for both gameplay and prize redemption.
Mike Abecassis, owner and operator of GameTime, said: “We had a positive shift in guest behaviour when we implemented the self-service kiosks for game card purchases, so adding the redemption kiosks just made sense.
“About 55 per cent of redemptions have moved to the redemption kiosks, which removes the selection process and cuts back on staffing. We were able to really impact not only labour but the guest experience because it’s a better self-driven experience.”
GameTime plans to roll out the self-service redemption kiosks to all six of its Florida-based entertainment venues and has integrated it with Semnox’s Parafait venue management system, which allows venue operators to easily manage their multi-unit operations, including the arcade and redemption games, food and beverage sales, and other entertainment activities.
