International debit card company Embed, part of the Helix Leisure group, is combining trainers with online resources to offer guided training and self-help for customers with the launch of its Insight Success Team.
The new training platform will enable customers to simplify day-to-day operation and take full advantage of the Embed system.
The team, Diana Kim, Lauren Carlyle and Kara Anderson, all have backgrounds in the operation of FECs, teaching and in-staff training. They specialise in Embed’s new Toolkit products, delivered via live interactive training, scheduled seminars, on-demand video and tutorials. The help is laid out in the new Insight website, which is available 24/7.
“The Insight training team was fantastic to work with. I now feel I have an understanding of the Embed system and the different ways it can be used to help run our business,” said Tony Ropac, general manager of Gizmos Fun Factory in Orland Park, Illinois, US.
Image: The Insight Success Team, left to right, Diana Kim, Lauren Carlyle and Kara Anderson
