Attractions management platform, Convious AI, has been launched to provide online concierge and ticket purchase capability and will be debuted at the IAAPA Europe show.
Convious say: "Convious AI is a powerful chatbot designed to improve the visitor experience with no operational effort by making ticket purchasing more accessible and convenient, ultimately driving higher conversion rates.
"It puts the power of AI into WhatsApp and web chats to support initial ticket purchases, ticket modifications, instant reissues of lost tickets and any additional assistance customers require 24/7.
"This innovation simplifies the buying process, negates the need for downloading additional apps and opens new opportunities for personalised engagement."
The chat functionality can also be used to upsell and cross-sell additional services, such as restaurant reservations, bike and clothing rentals and dispense personalised pricing or seasonal discounts to enhance visits.
The Convious AI chatbot is equipped to answer frequently asked questions, providing instant assistance to improve the overall customer experience and free up staff to perform other tasks. It supports any language, catering to an international audience.
For those who enable location services on their device, Convious AI can offer personalised audio tours and provide venue navigation through onsite park maps, assistance with locating facilities based on real time positioning data and multi-day stay activity planning. Smart triggers send guests timely notifications for activities starting near them or rides with short wait times, adding an interactive layer to any experience.
For operators, these interactions provide conversation insights and categorisation to help further train the Convious AI for their unique attributes and the regular collection of customer feedback feeds into sentiment analysis for continuous improvements. For the WhatsApp feature, data is secured through its data privacy and encryption policies.
Camiel Kraan, CEO and Founder of Convious said: “Convious AI sets a new standard for customer convenience and interaction.
"While similar functionalities have been adopted by hotels and airlines, Convious is the pioneer in bringing this advanced AI chatbot to leisure industry destinations including theme parks, heritage properties, zoos, aquariums and museums.”
“It simplifies and personalises the ticketing buying process even further, streamlining the guest booking experience and allowing them to make purchases through the platforms that they are actively using.
"This is another essential tool for boosting conversion rates, enhancing the guest experience, and streamlining operations for operators.
The feature will debut at IAAPA Expo Europe on Convious Booth 8143.
