Arcade distributor Betson Enterprises has upped its aftersales support with a number of new options to support operators.
It has introduced a range of new features designed to offer technical support, including an online chat with technicians, with callbacks also available.
For those that need more help, visual remote assist will allow technicians to use an operator’s mobile phone as a window into their machine, allowing for real-time troubleshooting and quicker resolutions.
Betson has also introduced an advanced ticketing system, with email enquiries logged and dashboard monitoring, ensuring a fast turnaround and effective issue resolution.
To offer round the clock support, the company is testing premium weekend technical assistance, which is available over the phone on Saturdays and Sundays from 12pm – 7pm eastern time.
Cliff Bradberry, director of technical services, said: “In today's fast-paced amusement industry, providing immediate expert technical support isn't just a service - it’s a commitment to our customers' success and satisfaction.
“Our expanded technical support offerings represent our dedication to ensuring that every game runs as smoothly as the experiences they're designed to create.”
