The spares business is a serious one. Dan Snook picks the brains of those that keep the wheels of the industry well-greased.

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There's nothing worse for your average arcade visitor than to be hyped about playing a particular game only to be disappointed by an “out of order” sign or to pay to play a game only to find one of the pushbuttons doesn’t work or the coin mechanism won’t accept their credit.

Of course, over time, even the most reliable and durable machines need attention and there’s only so much preventative maintenance that can be done before a part needs replacing. If you don’t have a spare, you need to turn to your chosen distributor’s spares and service experts - an operator’s fourth emergency service.

Read the full article in the November issue of InterGame