Job Details

Software Support Engineer

Location: Malta
Salary: €30,000 - €40,000 | Ref: 33382

iGaming client looking for Application Support Engineer

    Free breakfast and lunch provided when working in the office.
    Hybrid balance with flexible start and finish times.

Responsibilities:

    Offer 2nd line support to our platform on application level, escalate and resolve cases promptly.
    Support via a service management tool, telephone, email, or any other internal communication tool
    Troubleshooting and resolving service requests.
    Prioritise and manage several open issues at one time
    Produce custom made reports.
    Be involved in the Release Management by monitoring and testing new releases.
    Implement scripts to fix data.
    Generate incident reports focusing on customer complaints and resolutions.
    Provide required notifications and updates on all incidents within established service levels.
    Coordinate and act as SPOC (Single Point of Contact), with support leaders and technical experts to ensure swift resolution of incidents in accordance with the Incident Management process.
    Form a part of a specialist’s team, available 24/7 (including being available on “standby”).

Requirements:

    Experience in application support, 2nd line or incident management teams.
    Proven knowledge of MySQL, PHP, and JavaScript.
    Experience with Linux environments.
    Knowledge in using Git or any other version control systems.
    Basic knowledge of systems monitoring, alerting and analytics using, ELK, Grafana, Prometheus, or similar is considered a plus.
    Basic understanding of Laravel and/or Vue.js is a plus.
    ITIL v4 Foundation Certificate or similar would be considered a plus.