Promotions Operations Executive

My client, a well known and popular brand in the Igaming industry  has an exciting opportunity available; they are hiring a Promotions Operations Executive to join their team either in their London or Gibraltar office. 

The Role

As a Promotions Operations Executive, you will be part of a team responsible for the day to day running of our promotional activity. Reporting to the Promotional Operations Manager, you will ensure all promotions are working correctly and fulfilled in a timely manner. You will collaborate closely with other departments, in particular our customer facing teams to ensure a best-in-class experience for customers.

Key Responsibilities

• Manual Promotions fulfilment across all brands.
• Work closely with the Customer Service team to assist with customer queries in relation to promotions.
• Ensure our customer facing teams have all relevant promotional information ready and available.
• Identify any issues with active promotions and control the escalation process and be the point of contact.
• Test and provide quality assessment of upcoming promotions.
• Review and optimise customer journeys for all promotions.
• Work closely with the CRM team to communicate with customers when manually fulfilling promotions.
• Assist the CRM automation team to build and optimise the lifecycle promotions.
• Assist the wider promotions team to optimise promotional plans.
• Assist with the creation of automated promotions.
• Provide reports of issues and feedback in regards to promotional activity.
• Manage the content of the promotions page.
• Review on-site visibility of promotions.
• Act as a key stakeholder in all promotional product decisions.

Key Skills/Experience

• Strong knowledge of sports betting products and promotions
• Proven experience in a Sportsbook and/or Casino environment
• Strong problem-solving skills
• Be comfortable working in a fast-paced environment
• Always putting the customer experience at the forefront of decisions
• Highly collaborative, works well as part of a team and understands the team and business needs
• Ability to work to stringent deadlines based on the Sporting calendar

The Person

We are looking for a motivated individual to deliver a best-in-class customer experience in regards to our promotional activity. Flexibility is key to delivering this experience in-line with the sporting calendar. Good interpersonal skills are required as collaboration with multiple teams will be key to performance.