Job Details

Director of VIP & High Value Customers

Location: Tallinn, Estonia
Salary: Negotiable + bonus and relocation package | Ref: 32147


We are recruiting exclusively for a new role for a gaming company based in Tallinn, Estonia.

The position is Director of VIP & High Value Customers.

They are willing to pay a competitive salary for the right candidate + Bonus and relocation assistance and benefits.

Overall purpose of the role:

You will be responsible for maintaining, strengthening and growing customer relationships through comprehensive leadership and management of the team and all accounts to achieve contracted deliverables and exceed expectations. Your goal will be to develop and execute a strategy that grows the value of this segment.

You will oversee customer relationships and be responsible for account growth, customer satisfaction, prioritisation of client and project workflow and staffing whilst also ensuring that all quality of work meets a high standard.

A key part of the role will be creating and managing a high performing team of account managers who will be measured across both customer service levels and commercial targets. The successful candidate will be expected to motivate, develop and drive the team to meet challenging targets and identify new opportunities to grow the value of the customer base.

Key Responsibilities:

Work closely with the BI team to align planning & performance
Understand performance insights to help prioritise actionable plans to remedy key High Value concerns and opportunities
Deliver on the direction for High Value priorities through the quarterly planning cycle and outline key bespoke initiatives planned for that month, understanding resource requirements in order to fulfil
Take ownership of the HVC promotion and marketing plans across Sports, Poker and Casino, analysing campaign ROI to make improvements on future plans
Maintain high customer experience and satisfaction rate through setting and managing customer requests management and resolution
Manage the team of high performing VIP account managers, by scoping the actions, service levels and contact plan

Job Information

Posted: 1st Jun 2021

Job contact:

Alastair Cleland
Pentasia
United Kingdom

Tel:
+44 7740 091110
Email:
[email protected]
Website:
https://www.pentasia.com/job/director-of-vip-and-high-value-customers

Our Publications

InterGame is the only monthly magazine covering the international coin-op amusements and gaming industry.

Learn more

InterGaming is the leading magazine covering the international land-based casino and gaming industry.

Learn more

Published bimonthly, iNTERGAMINGi is the leading publication for the growing international online gaming industry.

Learn more

An extensive annual buyers’ directory with more than 1,500 suppliers listed in the coin-op, casino and iGaming sectors.

Learn more

All the latest innovations for children in the indoor play, edutainment, outdoor adventure and simulation sectors.

Learn more

Coin-op Community is an online marketplace where buyers meet sellers, produced in association with InterGame.

Learn more

Our Partners

This website uses cookies to enhance your experience and allow key parts of the site to work. By browsing this website you are giving us your consent to set cookies. Learn more ›