Job Details

Head of Customer Services

Location: Europe: Cyprus or Bulgaria
Salary: Competitive Base Salary + Bonus | Ref: 30416

Head of Customer Services - Casino Focused Business

    B2B & B2C - fast growing iGaming Business
    Based in Cyprus or Sofia
    Manage a team of 50 +
    Reporting Directly to the CEO 
    Opportunity to take ownership, help shape the business
    Continue the growth

This is a great opportunity to join an exceptionally fast growing online casino and sportsbook operator. It operates both B2B & B2C businesses and has established itself as a trusted business partner and is gaining worldwide popularity among players thanks to the quality and popularity of its brands.

This company employs well over 200 people and it is not even 5 years old yet !  It has achieved exceptional growth to date and because of its growth, it is now looking to recruit key people within its management team, including recruiting a new head of customer service. The company culture is one of transparency and working in true partnership with its clients to maximise mutual benefits. 

The new Head of Customer Services will report to the CEO and could be based in either Cyprus or Sofia. You will have 4 direct reports and 50+ in-direct reports that are based across Europe.

The role will require someone who can review current strategy and operational practices and then formulate an improved strategy and implement better process and systems where necessary.

The role requires someone with solid industry, management, customer service, operational improvement experience and someone who has a solid knowledge of compliance across different countries/regional zones in the online gaming sector

For more information please contact Karl Harenburg at Pentasia.