Job Details

Customer Success Manager - iGaming/Social - Hybrid / Connecticut

Location: Connecticut, United States
Salary: $80,000 to $100,000 + bonus, 401k, health, dental and vision | Ref: 37449

A leading business in the iGaming sector is seeking a Customer Success Manager (CSM) to join their Professional Services & Sales team. This is a strategic, high-impact role focused on onboarding, platform optimisation, and long-term performance support for gaming technology partners.

This position is ideal for a commercially focused professional with a strong understanding of the iGaming ecosystem and a proven track record in customer success or account management roles in iGaming.

Why Apply?

    Join a fast-growing organisation at the forefront of the interactive gaming industry
    Competitive salary and performance-based bonus
    Comprehensive benefits and professional development opportunities
    Hybrid flexibility with a collaborative, impact-driven team culture

Key Responsibilities:

    Build and maintain long-term relationships across a portfolio of gaming industry stakeholders
    Lead onboarding and training for new partners, ensuring effective deployment of interactive solutions
    Provide strategic guidance on platform performance, player retention, and monetization
    Monitor player behaviour and analytics to identify engagement trends, risks, and growth opportunities
    Develop and manage tailored success plans aligned with key performance objectives
    Identify opportunities for feature adoption, service expansion, and deeper engagement
    Conduct regular business reviews to evaluate results and shape future strategy
    Collaborate with internal teams to represent partner feedback and enhance overall service delivery

Skills & Experience:

    3+ years of experience in Customer Success, Account Management, or related roles
    Strong knowledge of social casino, iGaming, or casual gaming
    Familiarity with B2B gaming environments, including online platforms and tribal or commercial casinos
    Proficiency in CRM systems and data analysis tools
    Excellent communication, relationship-building, and presentation skills
    Highly proactive, organized, and capable of managing multiple stakeholders and priorities
    Based in the New England region (Connecticut preferred), with flexibility to travel as needed to the office in Connecticut