Job Details

KYC Agent

Location: Sao Paulo, Brazil
Salary: Attractive | Ref: 35326

Who will you be working for?

A global Gaming Technology operator is looking for a KYC Agent in Sao Paulo to join their international team.

Let's start with the role:

The KYC Agents are responsible for processing the customers' documents verifications and withdrawal requests by applying all the respective rules and procedures.

Key Responsibilities:

    Collect and analyse key information in accordance with the regulations of the competent auditing authorities;

    Notify customers about the results of their KYC and withdrawal requests via e-mail or private messaging;

    Verify documentation and approve withdrawals;

    Communicate with other departments, following pending issues related to customer's identification or withdrawal;

    Collaborate with team leader & colleagues from various departments, including leading shifts and distribution of daily tasks for the whole team;

    Guarantee the secure and confidential management and sharing of sensitive information;

    Ensure compliance with all AML laws and regulations;

    Update customer database and improve past data entries;

    Monitor KYC and Payments automations, ensuring that any problem will be properly handled and informed throughout the affected teams;

    Generate high-quality reports;

    Participate in cross departmental projects.


    Availability to work on shifts, including nights and weekends.

    Observation and attention to detail;

    Service Orientation — Actively looking for ways to help customers;

    Communication and organisational skills;

    Good skills in Google Suite and MS Office (Including Power BI)

    Good Knowledge of English language (Verbal and Written);

    Relevant working experience in a back-office role will be considered an asset.

Job Information

Posted: 8th Nov 2023

Job contact:

United Kingdom


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