A global Gaming Technology operator is looking for a Payments Agent in Sao Paulo to join their international team. This is a hybrid role.
Let's start with the role:
The Payments Agents are responsible for processing the customers' documents verifications and withdrawal requests by applying all the respective rules and procedures.
As a Payments Agent you will:
Collect and analyse key information in accordance with the regulations of the competent auditing authorities;
Notify customers about the results of their KYC and withdrawal requests via e-mail or private messaging;
Verify documentation and approve withdrawals;
Communicate with other departments, following pending issues related to customer's identification or withdrawal;
Collaborate with team leader & colleagues from various departments, including leading shifts and distribution of daily tasks for the whole team;
Guarantee the secure and confidential management and sharing of sensitive information;
Ensure compliance with all AML laws and regulations;
Update customer database and improve past data entries;
Monitor KYC and Payments automations, ensuring that any problem will be properly handled and informed throughout the affected teams;
Generate high-quality reports;
Participate in cross departmental projects.
What you'll bring:
Availability to work on shifts, including nights and weekends.
Observation and attention to detail;
Service Orientation — Actively looking for ways to help customers;
Communication and organisational skills;
Good skills in Google Suite and MS Office (Including Power BI)
Good Knowledge of English language (Verbal and Written);
Relevant working experience in a back-office role will be considered an asset.
Posted: 8th Nov 2023
Job contact:
Andressa Benvindo
Pentasia
United Kingdom
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