Job Details

Payments Agent

Location: Sao Paulo - Hybrid, Brazil
Salary: Attractive | Ref: 35327

A global Gaming Technology operator is looking for a Payments Agent in Sao Paulo to join their international team. This is a hybrid role.

Let's start with the role:

The Payments Agents are responsible for processing the customers' documents verifications and withdrawal requests by applying all the respective rules and procedures.

As a Payments Agent you will:

    Collect and analyse key information in accordance with the regulations of the competent auditing authorities;
    Notify customers about the results of their KYC and withdrawal requests via e-mail or private messaging;
    Verify documentation and approve withdrawals;
    Communicate with other departments, following pending issues related to customer's identification or withdrawal;
    Collaborate with team leader & colleagues from various departments, including leading shifts and distribution of daily tasks for the whole team;
    Guarantee the secure and confidential management and sharing of sensitive information;
    Ensure compliance with all AML laws and regulations;
    Update customer database and improve past data entries;
    Monitor KYC and Payments automations, ensuring that any problem will be properly handled and informed throughout the affected teams;
    Generate high-quality reports;
    Participate in cross departmental projects.

What you'll bring:

    Availability to work on shifts, including nights and weekends.
    Observation and attention to detail;
    Service Orientation — Actively looking for ways to help customers;
    Communication and organisational skills;
    Good skills in Google Suite and MS Office (Including Power BI)
    Good Knowledge of English language (Verbal and Written);
    Relevant working experience in a back-office role will be considered an asset.