Job Details

CRM Retention Coordinator

Location: Sliema - Hybrid, Malta
Salary: 30,000 | Ref: 35071

We are looking for an outstanding and organised person to join us as a CRM Retention Coordinator. The right candidate will be involved in executing customer retention campaigns for new and existing brands. Furthermore, this person will be a superstar in optimising the CRM content, offers and campaigns and will help generate growth towards set KPI's..

    Set up, test and schedule Email and SMS campaigns
    Create campaign offers and follow-up after campaign execution
    Give creative and strategic input to the CRM manager
    Work with both casino and sportsbook (giving our sportsbook brand XLbet extra attention)
    Produce content which appeals to our customers and inspires them to take an action
    Sharing ideas within retention team for potential improvements and campaigns
    Ensure that the Support team is always updated about upcoming campaigns and potential changes
    Assist with other CRM tasks where needed


    At least 1 year online gaming experience
    Ideally a keen interest in sports
    Keen interest and passion for Customer Relationship Marketing
    Highly organised and being able to prioritise daily tasks
    Top level detail oriented with no need of supervising
    Excellent English communication skills
    Experience working with Optimove and/or FastTrack would be considered as an asset
    A positive trouble-solver
    Good communication skills


    HQ in Sliema, Malta with fantastic sea views, shower facilities and open plan working space
    Hybrid Model
    Mental Well-Being Program
    Friday social gatherings at the terrace
    Team and Company events
    Refer a Friend Bonus!
    Combination of Private Health Insurance, Dental Insurance and vouchers
    Discounted gym membership

Job Information

Posted: 12th Sep 2023

Job contact:



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