Semnox’s Parafait system is operational in the new Carrousel FEC in Chimaltenango, Guatemala.
The business named after the carousel the Novielli family installed in their original ice cream parlour in 1960. 1980 saw them expanded their business into shopping centres while adding arcade machines. Currently, they have seven locations in Guatemala City and 16 across the rest of the country.
“I loved receiving today the information in my email about the performance and income obtained from each game machine; I was able to review the metrics, I made decisions immediately” said Juan Carlos Novielli, owner of Carrousel.
The administrative burden to operate his number of sites was too much, he says, and he did not have the needed metrics to make decisions about his business. Novielli made the decision to implement Parafait because he wanted an enterprise-class system to help manage his stores.
“The Carrousel and Semnox teams managed to successfully meet the requirements imposed by SAT (Superintendence of Tax Administration) in Guatemala, regarding the billing to final customers, obtaining the authorisation to proceed with the implementation of the system in the business” said Estefania Monares Floriano, Business Associate with Semnox.
"The workload of our team has been reduced, now they no longer have to count tokens manually and have the opportunity to provide a better service to both, external and internal clients. Their work is now more efficient, and they use their time better. I feel happy for the effort we all put on this implementation; I feel satisfied with the level of control I can have now compared to how we were operating before.” concluded Novielli.
Image: The Semnox and Carrousel teams install Parafait.
