Job Details

IT Support Team Lead

Location: Sliema, Malta
Salary: €35,000 to €50,000 | Ref: 33969

iGaming client looking for an IT Support Team Lead.

  • Be the first Senior Member to kickstart team off in Malta whilst being given the opportunity to have an influence of ongoing projects and work closely with Operations Manager.
  • Yearly bonus Scheme.
  • Monthly Wellness Allowance.
  • Standard Office hours - Monday to Friday.

Role is based on Internal IT Support for company staff that are both onsite and remotely.

Responsibilities:

  • Manage IOC department, delegate assignments for team member to ensure maximum throughput in term of team performance.
  • Manage the flow of day-to-day operations.
  • Organize and provide regular training to the team on core business applications.
  • Create, maintain, and update policies and procedures based on company strategies and business requirements; report and propose when they are no longer accurate.
  • Assist in compliance audits and portrait good understanding of IT policies.
  • Provide guidance and mentorship to team members during incidents and projects.
  • Monitor team’s progress of tasks and projects to ensure timely delivery.
  • Identify team’s strengths and weaknesses, constantly aim for improvement. 
  • Work closely with other staff in and outside of the department to resolve complex issues 
  • Ensure each team member has a development plan and it is being adhered to.
  • Coordinate scheduled and unscheduled maintenance, communicate maintenance or incidents to the business till the point of resolution.
  • Ensure discovery of the root causes of production incidents.
  • Communicate project progress on regular bases with the stakeholders and other interested parties.

Requirements:

  • Good self-awareness. Actively seeks out tasks that help develop skills and knowledge.
  • Able to collate and interpret data from various sources.
  • Capable of multitasking, good time management and prioritization of workload.
  • Keen to be involved in a wide variety of projects and tasks.
  • Able to work in a team and stand-alone capacity.
  • Actively seeks ways of improving existing systems and processes.
  • User management through Active Directory.
  • Managing DNS and DHCP network.
  • Managing permissions through security groups.
  • Windows server experience with 2012 or greater.

Job Information

Posted: 10th Jan 2023

Job contact:

Daniel Chapman
Pentasia
Malta

Tel:
+356 9931 2181
Email:
[email protected]
Website:
https://www.pentasia.com/job/it-support-team-lead

Our Publications

InterGame is the only monthly magazine covering the international coin-op amusements and gaming industry.

Learn more

InterGaming is the leading magazine covering the international land-based casino and gaming industry.

Learn more

Published bimonthly, iNTERGAMINGi is the leading publication for the growing international online gaming industry.

Learn more

An extensive annual buyers’ directory with more than 1,500 suppliers listed in the coin-op, casino and iGaming sectors.

Learn more

All the latest innovations for children in the indoor play, edutainment, outdoor adventure and simulation sectors.

Learn more

Coin-op Community covers the latest news for the UK’s amusements, attractions and leisure sectors.

Learn more

Our Partners

This website uses cookies to enhance your experience and allow key parts of the site to work. By browsing this website you are giving us your consent to set cookies. Learn more ›