Integrations Manager

About the job

My client, a global payments technology company, is looking for a skilled Integrations Manager to join their team in Colombia or Brazil. 
In this role, you will be providing oversight and training to a team of employees to ensure the smooth operations of a company’s technical integrations with their customers. You will be implementing procedures, providing information to other supervisors and management, and generating ideas to help ensure that new customers can quickly & easily integrate to the company systems.
The role is hybrid in Bogota or Sao Paolo.

Main responsibilities

• Provides leadership and guidance to the team.

• Establishes strong and effective working relationships that are conducive to maintaining a positive work environment.

• Inspire high performance through effective goal setting, empowerment, and performance measurements.

• Ensure that all daily production requirements and customer experience are satisfactory.

• Collaborate with both internal and external stakeholders to forge mutually beneficial solutions.

• Analyse data and trends to provide feedback management to improve processes, functions, training, service, and products.

• Manage and coordinate recruitment and training of new team members.

Desired experience and skillset 

• Strong experience in technical integration & leadership roles.

• Good command of English and Spanish. 

• Knowledge about the payment industry products & technologies

• Background in web development (HTML, CSS, JavaScript, Python, Ruby, C#, SQL, etc)

• Project management & process improvement methodologies (Lean/Six Sigma, DMAIC, DFSS).

• Oriented to employee development with experience in coaching and training.

• Strong analytical skills, with an ability to understand complex billing, contractual, and technical issues.

• Commitment to always providing world class customer service.

• Motivated by working in a challenging, fast-paced environment.

If this sounds interesting to you apply and let's have a chat.