The Advertising Standards Authority has found that gambling operator Titanbet misled players by leaving a promotion on its website a day after it had expired - with that extra day coinciding with the Grand National horse race.
The promotion was designed for April 6-7 but could still be found on the Titanbet site on April 8, the day of the National.
It offered faller insurance, which is a free bet of up to £25 if the player’s horse fell, was unseated or brought down. The ASA found it reasonable that players who saw the promotion on the day of the Grand National might suppose it applied to that race.
Titanbet had removed the promotion from several other locations on its website, including the home and main landing pages, but had overlooked reference to it on the promotions page, which is where its terms and conditions are accessed.
The company said that it had decided to honour the promotion for all customers who placed a bet on April 8 and 9 so they were not ultimately adversely affected.
The accounts for those customers whose horses fell, were unseated or brought down were credited with the relevant free bet. It also said it had taken effective steps to ensure that the oversight did not happen again.
“Because Titanbet had failed to promptly take down the promotion once it had ended, we concluded that the promotion had not been conducted under proper supervision and that it was likely to mislead consumers by suggesting that consumers would receive a free bet if they bet on a horse that fell at the Grand National,” said the ASA. “While we welcomed Titanbet’s decision to honour the promotion for all customers who had placed a bet after the promotion had ended, we concluded that the promotion had breached the code.”
