The UK Gambling Commission has issued an update regarding the suspension of the UK licence of Metro Play, trading as both MetroPlay and 666Bet, and specifically the returning of accounts funds to customers.
Last month, a statement on the Gambling Commission website informed customers of Metro Play and 666Bet that payments would be made via Skrill and that outstanding requests for withdrawal of funds should be made by May 24.
Despite this, customers are still experiencing difficulties and a number have not been paid, with many struggling to establish contact with Metro Play.
The May 29 update on the Gambling Commission website said it had been informed by Metro Play’s chairman and major shareholder that he plans to make additional funds available to enable payments to customers.
The update including the following statements from Metro Play: “We will be publishing a contact email on both sites from Monday, June 1, for customers to contact us with queries. We intend to contact those customers who have not yet had their withdrawal processed and offer an alternative payment method to Skrill (most likely a bank transfer).
“We will contact the customers as soon as the support email address becomes available which should be over the weekend and then process the withdrawals manually when the customers provide us with the relevant information.”
